Link to the Web site for the Centers for Medicare and Medicaid Services

Region B/Jurisdiction B DME MAC Customer Care FAQs

The Provider Assistance telephone unit is a valuable but limited resource. Most information about a claim can be accessed through Claim Status Inquiry (CSI) or the Interactive Voice Response (IVR). These tools are the first stop for claim specific information.

Suppliers should make it a practice to consult the Supplier Manual and quarterly bulletins for policy and procedure information and utilize CSI and the IVR for claim information. AdminaStar Federal would like to make this section of our Web site another helpful device for suppliers. AdminaStar Federal will list Frequently Asked Questions from our Customer Service Unit in an effort to provide yet another education resource for suppliers.

Telephone Inquiries	Written Inquiries
01/2008	01/2008
12/2007	12/2007
11/2007	11/2007
10/2007	10/2007
09/2007	09/2007
08/2007	08/2007
07/2007	07/2007
06/2007	06/2007
05/2007	05/2007
04/2007	04/2007
03/2007	03/2007
02/2007	02/2007
01/2007	01/2007
12/2006	12/2006
11/2006	11/2006
10/2006	10/2006
09/2006	09/2006
08/2006	08/2006
07/2006	07/2006
06/2006	06/2006
05/2006	05/2006
04/2006	04/2006
03/2006	03/2006
02/2006	02/2006
01/2006	01/2006
12/2005	12/2005
11/2005	11/2005
10/2005	10/2005
09/2005	09/2005
08/2005	08/2005
07/2005	07/2005
06/2005	06/2005
05/2005 Revised	05/2005
04/2005 Revised	04/2005
03/2005	03/2005
02/2005	02/2005
01/2005	01/2005
12/2004	12/2004
11/2004	11/2004
10/2004	10/2004
09/2004	09/2004
08/2004	08/2004
07/2004	07/2004
06/2004
05/2004
04/2004
03/2004
02/2004
01/2004
12/2003
11/2003
10/2003

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