AdminaStar Federal Customer Service for People with Medicare

Note: The 1-800-MEDICARE Speech-Automated System provides you with a flow chart for using the interactive voice response system. The flow chart helps you understand how to use the 1-800-MEDICARE Speech-Automated System when asked a question that you answer by your voice. Access to your claims through the 1-800-MEDICARE Speech-Automated System is available 24 hours a day, including weekends.

By calling 1-800-MEDICARE, you can speak with a live person about your claims by speaking certain phrases through the 1-800-MEDICARE Speech-Automated System. See below for examples:

Part A claims, say, ‘Hospital Stay’ between 8:00 a.m. to 5:00 p.m. Monday – Friday
Part B claims, say, ‘Doctor Services’ between 8:00 a.m. to 4:00 p.m. Monday – Friday
DME claims, say, ‘Medical Supplies’ between 8:00 a.m. to 7:00 p.m. Monday – Friday

While you can speak to a live person 24 hours a day, 7 days a week, most claim access is limited to 8:00 a.m. to 5:00 p.m. Monday – Friday.